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 FREQUENTLY ASKED QUESTIONS 

Browsing our store
Do I need to create an online account to use the website or to shop?
 
Orders
How do I place an order?
What is Checkout as a Guest option?
How do I know if my order was confirmed and that you have received it?
How do I know if an item is available?
Can I back order an out of stock item?
Where are your stores located?
What should I do if the items received are damaged or missing?
 
Delivery and Store Pickup   
Can I collect my online order from any Wine World Inc location?
Do you deliver to the parish/area where I live?
How long will it take for my order to arrive?
What are your delivery schedules and fees?
Do you deliver on holidays?
 
Payment Methods
Can I pay Cash on Delivery?
 
Returns
How do I return an order?
Can I exchange my bottle of wine?
 
Pricing
What is your pricing policy?
 
Privacy and Security 
Does Wine World Inc save my credit card information?
How do I know your website is secure?
 
Gift Cards and Gift Giving
Do you offer Gift cards and how can I purchase?
Do you offer free gift wrapping service?                                                 

 

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Browse our store 

Do I need to create an online account to use the website or to shop? (Back to top)    

No, you do not need to create an online account to browse our store, however if you register you will be able to view previous orders, change your billing address and account preferences.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

Orders 

How do I place an order? (Back to top) 

You may place an order via our website, email, or telephone. 

Website: Select the items you wish to purchase and pay Cash on Delivery or by Credit Card when your order is delivered. 

Telephone: Call to place your order at any of our store locations or Tel. (246) 434-4305 Monday - Friday from 8:00 am to 5:00 pm Atlantic Standard Time (AST)

Fax: Send your order to us at Fax no. (246) 426-2958. 

Email: Send your order to us at info@wineworldinc.com  

                                                                                                                                                                               

What is the Check out as a Guest option?  (Back to top)

This option allows you to skip the registration process and quickly make your purchase.    
     
                                                                                             

How do I know if my order was confirmed and that you have received it?  (Back to top)

After your order is received by email or fax, one of our representatives will contact you concerning your order within 24 business hours. Alternatively, you may email us or call Tel. (246) 434-4305.                                                             

                                                                                                                                                                                 

How do I know if an item is available? (Back to top)

All items on our website are available for immediate delivery unless 'Out of Stock' is displayed.                                                        

 

Can I backorder an out of stock item? (Back to top)

Yes, give us a call at Tel. (246) 434-4305 or send us an email at info@wineworldinc.com.           

                                                                                                                                                                                                                                                   

Where are your stores located? (Back to top)

Our stores are located in Warrens, Wildey, Holetown, Worthing and Spring Garden.  View store locations and opening hours      

 

What should I do if the items received are damaged or missing? (Back to top)

If you have received items that were damaged in transit, we will be happy to replace or exchange them. Please contact us immediately Tel. (246) 434-4305. We require that you hold the damaged items as we will be picking these up when we deliver the replacements.       

If items were incorrectly delivered and we have made a packing error, we will resolve this. Just notify us of the discrepancies at Tel. (246) 434-4305.

                                                                                                                                                                                                                                                                                                                                                                         

Delivery and Store Pickup    

Can I collect my online order from any Wine World Inc location? (Back to top)

If you select Store Pickup as the delivery option on the checkout page, we will confirm which Wine World stores you may visit to collect your order.

 

Do you deliver to the parish/area where I live? (Back to top)

Wine World Inc. delivers to every address in Barbados. Due to the nature of the products we sell, we require that they are signed for by an adult upon delivery.  We cannot accept any instructions to leave the goods in any location, however secure, without being signed for. 

 

How long will it take for my order to arrive? (Back to top)

We require 48 hours within which to make the delivery. Please specify the date you would like your order delivered and a 3 hour delivery window. Example: Delivery between 12 pm and 3 pm on December 6th. 

 

What are your delivery schedules and fees? (Back to top)

Deliveries are made Monday to Friday between 10 am and 5 pm and Saturday until 2 pm.  We offer FREE DELIVERY service for orders over Bds $500. Orders less than Bds $500 can be collected from any Store Location or we can deliver for a fee of Bds $25. 

 

Do you deliver on holidays? (Back to top)

Shopwineworldinc.com is open to taking orders online 24hrs a day, 7 days a week. We do, however, observe all National Holidays in Barbados. Should your order be scheduled to be delivered on one of these days, we will reschedule to the next business day.                                               

  

Payment Methods

Can I pay Cash on Delivery? (Back to top)

 You may pay for your order by cash or debit cards at the time of delivery.  We accept VISA and MASTERCARD at all store locations or at time of delivery.  However, these cards cannot be used in our online store at this time.  If you wish to pay for your online order by credit card, we will send a quotation and our credit card authorization form. Once confirmed we can proceed with delivery. Your credit card will be charged 24 hours prior to delivery.

                                                                                                                                                                                                                                                                                                                                                                                

Returns 

How do I return an order? (Back to top)

Wine World is happy to accept returns of product which is sealed and has not been chilled within 30 days of original purchase. For large orders, returns must be made within 3 business days and within terms of our Sale & Return policy.  We do not accept returns for custom or special orders. 

 

Can I exchange my bottle of wine? (Back to top)

Should you have a concern about the quality of your wine, we are happy to exchange your purchase for an alternate bottle or provide you with a store credit for the value. We will accept wines whereby some wine has been tasted, however, fully consumed bottles of wine will not be accepted.   

                                                                                                                                                                                                                                                                                                                                                                        

Pricing   

What is your pricing policy? (Back to top)

Prices are quoted in Barbados Dollars (Bds) and are VAT exclusive and are subject to change without notice. However, should there be any change from the prices on this website, we will reconfirm your order.  Our single bottle price is our standard retail price, however, if you purchase 12 bottles assorted alcoholic beverages 70 cl and greater in size, a 20% discount will apply. 

NB: Vintages and prices are subject to change without notice.

                                                                                                                                                                                                                                                                                                             

Privacy and Security  

Does Wine World Inc save my credit card information? (Back to top)

No, your credit card information is used only at the time of payment and will not be stored in our databases. At the moment we do not accept credit cards online so this information is not required when you create an online customer account. View our privacy policy 

 

How do I know your website is secure? (Back to top)

To verify the validity of our secure certificate on the certificate at the bottom left of our website.

Authentic Sites use Thawte SSL Web Server Certificates to offer secure communications by encrypting all data to and from the site. Thawte has checked and verified the company registration documents, the site's registered domain name, and the authorizing contact at the company all according to the strongest identity authentication standard today. 

                                                                                                                                                                                                                                                                                                                                                                   

Gift Cards and Gift Giving 

Do you offer Gift cards and how can I purchase? (Back to top)

Gift cards are available with a minimum value of Bds $50 valid for 12 months. Wine World Gift cards are available at all store locations.   You can order via email, telephone or fax.  Order yours now!

Wine World Gift cards are not currently accepted online but can be used as payment at all Wine World locations and COD payments.  Wine world Gift cards are not redeemable for cash.   

  

Do you offer free gift wrapping service? (Back to top)

We offer free gift wrapping service for orders Bds $500 and over.  We will be happy to wrap orders under Bds $500 for a fee of Bds $.50 per bottle.  Gift wrapped offers require 72 hours advance notice.  To add gift options to your order simply place a tick in the boxes  'Add gift wrap options' and 'add gift options for the Entire Order'. Lastly, give us the recipient's name and the message you would like to send with your gift.